Having two-way audio issues with your Owlet device can be frustrating, as it hinders the ability to effectively communicate and monitor your baby. This article provides troubleshooting steps to address common causes of Owlet two-way audio problems.
Whether you’re experiencing issues with remote participants hearing the audio, local participants not hearing audio or problems with background audio, we will cover the possible causes and recommended fixes.
Owlet Two-way Audio Not Working: How to Fix
A. Remote Users Not Hearing Any Audio
If remote participants cannot hear any audio when someone is speaking into the Owlet device, consider the following troubleshooting steps:
1. Verify Owlet Selection as Microphone
Ensure that the Owlet device is selected as the microphone in your video conferencing platform settings. This ensures that audio input is correctly routed.
2. Check Owlet Microphone Mute Status
Check if the Owlet microphone is muted. The Owlet device has mute buttons on either side of the base. If muted, the lights above the buttons will be red. Additionally, your video conferencing platform may indicate if the Owlet is muted.
3. Test with the Original USB Cable
If you’re using a USB extension cable, hub, or adapter, test the Owlet device with the original 6ft cable that came with it. If the problem is resolved, replace the cable or adapter with an approved USB device to avoid potential compatibility issues.
4. Maximize Microphone Input Volume
Set the microphone input volume to the maximum level in your video conferencing platform settings. This ensures optimal audio sensitivity.
Additional Troubleshooting Steps
If the previous steps did not resolve the issue, try the following:
- Unplug the USB cable from the computer and plug it back in.
- Quit the video conferencing platform, reopen it, and rejoin the call.
- Reboot the Owlet device by unplugging the power adapter for 10 seconds and then plugging it back in.
- Verify that the Owlet is selected as the microphone or audio input in your computer’s operating system control panel.
- Ensure that the Owlet’s microphone is approved in your computer’s security settings or browser.
B. Local Users Cannot Hear Any Audio
If audio is not coming out of the Owlet device’s speaker, follow these troubleshooting steps:
1. Confirm Owlet Selection as Speaker
Ensure that the Owlet device is selected as the speaker in your video conferencing platform settings. This ensures that audio output is directed to the Owlet device.
2. Check Owlet Speaker Mute Status
Confirm that the Owlet speaker is not muted in both your video conferencing platform and operating system settings. Also, ensure that the remote participant’s microphone is selected and unmuted.
3. Adjust Speaker Volume
Increase the volume using the volume buttons (+ / -) located on the base of the Owlet device. Maximize the speaker output volume in your video conferencing platform settings.
4. Owlet Selection as Audio Output
Verify that the Owlet device is selected as the audio output in your computer’s operating system control panel.
Additional Troubleshooting Steps
If the above steps did not resolve the issue, consider the following:
- Deselect and reselect the Owlet as the speaker output if using Google Meet.
- Unplug and replug the USB cable from your computer.
- Reboot the Owlet device by unplugging the power adapter for 10 seconds and then plugging it back in.
- Quit the video conferencing platform, reopen it, and rejoin the call.
- Update your Owlet device to the latest software version to ensure compatibility and bug fixes.
- If using Owl Connect, ensure proper pairing between Owlets and check for any connectivity issues.
- If using a Meeting HQ, follow the provided steps to ensure correct installation and pairing.
C. Background Audio Issues
For problems specifically related to background audio, follow these steps:
1. Update Owlet App and Mobile Device
Ensure that you have the latest version of the Owlet app installed on your mobile device for optimal background audio experience.
2. Configure Cam Audio Settings
Within the Owlet app’s “Home” tab, click the up arrow next to your connected Cam, and select the desired audio option (on, off, or background audio) to meet your preferences.
If you still encounter background audio issues, try the following:
- Deselect and reselect the Meeting Owl as the speaker output if using Google Meet.
- Unplug and replug the USB cable connected to your computer.
- Reboot the Owlet device by disconnecting the power adapter for 10 seconds, then reconnecting it.
- Quit the video conferencing platform, reopen it, and rejoin the call.
- Update your Owlet device to the latest software version to ensure compatibility and bug fixes.
- If using Owl Connect, ensure proper pairing between Owlets and check for any connectivity issues.
Other Possible Causes and Fixes for Owlet Two-Way Audio Not Working
1. Audio Setting Turned Off
Another common reason for two-way audio problems is having the audio setting turned off. Make sure that the “Cam Audio” option in the Owlet app is enabled. Try toggling the setting between “On,” “Off,” and “Background Audio” to see if that resolves the issue.
2. Low Phone Volume
Check the volume level on your phone’s speaker or headphones. Ensure that the volume is turned up sufficiently, both on your phone and within the Owlet app.
3. WiFi Connection Issues
Ensure that your phone is connected to the same WiFi network as your Owlet Cam. If you’re experiencing connectivity problems, try restarting your router or modem to refresh the WiFi connection.
Additional Steps to Troubleshoot Owlet Two-Way Audio:
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Close and Reopen the Owlet App
Sometimes, minor glitches can disrupt the audio functionality. Close the Owlet app completely and reopen it to see if the issue is resolved.
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Restart Your Phone
Restarting your phone can help clear temporary issues and potentially restore proper audio functionality. Simply power off your phone and turn it back on.
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Reboot Your Owlet Cam
Unplug the power cable from your Owlet Cam for about 10 seconds, and then plug it back in. This simple reset can often resolve temporary communication problems.
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Unpair and Repair Your Owlet Cam
To reset the connection between your phone and the Owlet Cam, unpair the devices and then repair them. This process can help establish a fresh connection and potentially resolve any underlying communication issues.
If you’ve tried the above steps and are still facing issues with two-way audio, it’s possible that there’s a problem with your Owlet Cam. In such cases, it is recommended to reach out to Owlet support for further assistance
Conclusion
Troubleshooting Owlet two-way audio issues is crucial for maintaining effective communication and monitoring. By following the outlined troubleshooting steps, such as verifying Owlet selection, adjusting settings, and conducting necessary updates, users can address common causes of two-way audio problems. Whether it’s remote participants not hearing audio, local participants experiencing no audio output, or issues with background audio, taking the appropriate steps will help restore seamless two-way audio functionality for a better Owlet experience.
