Ring devices such as the Ring doorbell, Ring stick-up cam, and Ring cameras are popular home security devices that allow homeowners to monitor their property from afar.
While these devices are known for their video capabilities, they also feature audio capabilities, including two-way audio and speaker functionality. However, users may sometimes experience audio issues with their Ring devices, such as distorted speaker audio or low speaker volume.
Ring Audio Settings Guide & Troubleshooting Tips
This guide will provide step-by-step instructions on how to adjust Ring audio settings and troubleshoot audio issues for the following categories: Ring Speaker Distorted, Ring Stick-up Cam Audio Issues & Fixes, and Ring Camera Speaker Volume Adjustment.
1. Ring Speaker Distorted
If the Ring speaker audio is distorted, it may be due to interference from other electronic devices or a weak Wi-Fi connection. Here are some steps you can take to troubleshoot and fix the issue:
Step 1: Check your Wi-Fi signal strength
A weak Wi-Fi signal can cause audio distortion on your Ring device. To check your Wi-Fi signal strength, follow these steps:
- Open the Ring app on your smartphone or tablet
- Tap on the Ring device you want to check
- Select “Device Health”
- Look for the Wi-Fi signal strength. It should be at least -60dBm (the closer to zero the better)
- If the Wi-Fi signal is weak, move your router closer to the Ring device or consider purchasing a Wi-Fi extender.
Step 2: Check for electronic interference
Electronic interference from other devices, such as microwaves or cordless phones, can also cause audio distortion. To check for electronic interference, try moving your Ring device away from other electronics and test the audio again.
Step 3: Adjust the speaker volume
If the speaker volume is too high, it can also cause audio distortion. To adjust the speaker volume, follow these steps:
- Open the Ring app on your smartphone or tablet
- Tap on the Ring device you want to adjust
- Select “Device Settings”
- Select “Audio Settings”
- Adjust the speaker volume to a lower level
2. Ring Stick-up Cam Audio Issues & Fixes
The Ring Stick-up Cam is a versatile security camera that can be used both indoors and outdoors. If you are experiencing audio issues with your Ring Stick-up Cam, try the following troubleshooting steps:
Step 1: Check the microphone and speaker
Make sure that the microphone and speaker on the Ring Stick-up Cam are not blocked or obstructed. Clean the microphone and speaker with a soft cloth and test the audio again.
Step 2: Check for firmware updates
Ring periodically releases firmware updates for their devices. These updates can improve device performance, including audio quality. To check for firmware updates, follow these steps:
- Open the Ring app on your smartphone or tablet
- Tap on the Ring Stick-up Cam you want to update
- Select “Device Health”
- Look for any available firmware updates
- If there is a firmware update available, follow the on-screen instructions to install it.
Step 3: Reset the device
If the audio issue persists, try resetting the Ring Stick-up Cam to its default settings. To reset the device, follow these steps:
- Press and hold the setup button on the back of the Ring Stick-up Cam for at least 20 seconds
- Release the button once the LED on the front of the device starts flashing
- Wait for the device to reset and reconnect to Wi-Fi
3. Ring Camera Speaker Volume Adjustment
If you find that the speaker volume on your Ring camera is too low or too high, you can easily adjust it using the Ring app. Here are the steps to follow:
Step 1: Open the Ring app on your smartphone or tablet
Step 2: Select the Ring camera you want to adjust
Step 3: Select “Device Settings”
Step 4: Select “Audio Settings”
Step 5: Adjust the speaker volume to your desired level using the slider
Step 6: Test the audio by speaking through the app and listening to the camera’s speaker.
Step 7: If the audio still isn’t at the desired level, repeat steps 5 and 6 until the volume is satisfactory.
Note that if you have multiple Ring cameras, you will need to adjust the speaker volume for each camera individually.
4. Other Ring Device Issues and How to Fix Them
Here are some other Ring device issues you may encounter and how to fix them:
Ring device won’t connect to Wi-Fi
If your Ring device won’t connect to Wi-Fi, try the following steps:
- Check your Wi-Fi signal strength. If the signal is weak, move the device closer to the router or consider purchasing a Wi-Fi extender.
- Restart your Wi-Fi router.
- Restart your Ring device.
- Try resetting your Ring device to its default settings and set it up again.
Motion detection not working
If your Ring device’s motion detection is not working, try the following steps:
- Check the device’s placement. Make sure it is positioned correctly and not obstructed by any objects.
- Check the device’s motion settings in the Ring app. Make sure motion detection is enabled and adjust the sensitivity if needed.
- Clean the device’s lens with a soft cloth to ensure there is no dirt or debris obstructing the view.
Ring device battery not charging
If your Ring device’s battery is not charging, try the following steps:
- Check the charging cable and port for any damage or debris. Clean the port with a soft cloth if needed.
- Ensure that the device is properly seated in the charging cradle.
- Restart the device by unplugging it and plugging it back in.
- If the device is still not charging, try using a different charging cable or charging port.
Live video not working
If your Ring device’s live video is not working, try the following steps:
- Check your Wi-Fi signal strength. If the signal is weak, move the device closer to the router or consider purchasing a Wi-Fi extender.
- Restart your Wi-Fi router.
- Restart your Ring device.
- Make sure you have a strong internet connection on your smartphone or tablet.
- Check for any firmware updates for your Ring device and make sure they are up-to-date.
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