AirPods Microphone Not Working on Calls: Causes & Fixes

One common issue that AirPods users face is when the microphone stops working during phone calls. If you’re facing this issue, follow this guide to learn the causes of this problem and apply the solutions we have provided to help you fix it.

AirPods Microphone Not Working on Calls: Common Causes

Before we dive into the solutions, it’s important to understand what causes the microphone on your AirPods to stop working during calls. Here are some of the most common reasons:

1. Dirt and debris on the microphone

AirPods are designed with microphones that capture sound from the environment around you. However, over time, these microphones can become clogged with dirt, dust, or debris, which can significantly affect the microphone’s performance.

If the microphone on your AirPods is not working during calls, it could be due to the accumulation of dirt or debris on the microphone. This is especially true if you use your AirPods while exercising or in dusty environments.

2. Software issues

Sometimes, the problem isn’t with the hardware but with the software. Your AirPods may be experiencing a glitch or bug that’s preventing the microphone from functioning properly.

The glitch could be in either the AirPods’ firmware or the device you’re using them with. In such cases, updating your device and/or your AirPods to the latest software version could help resolve the issue.

3. Bluetooth connectivity issues

Bluetooth connectivity issues can also cause the microphone on your AirPods to stop working during calls. If your AirPods are not connected to your device properly, the microphone may not work as expected. This can happen if the Bluetooth connection is weak, interrupted, or has not been set up correctly.

4. Physical damage

If your AirPods have been dropped or exposed to water, they may have suffered physical damage. This can cause the microphone to stop working altogether.

5. Battery issues

Low battery levels on the AirPods can affect the performance of the microphone. This is because the microphone requires power to function correctly. If your AirPods’ battery is low, the microphone may not be able to capture sound or transmit it to your device during calls.

6. Third-party app issues

If you’re using a third-party app to make calls, it’s possible that the app is not compatible with AirPods or may be causing the microphone to malfunction. This is especially true if the issue occurs only when using a specific app.

7. Incompatible device or software

For users with an older device or software that is not compatible with AirPods, it could be the reason why the microphone is not working correctly. AirPods require a device running iOS 10 or later, macOS Sierra or later, or watchOS 3 or later to work correctly.

8. Damaged or faulty cable

If you’re using your AirPods with a wired connection, such as with the Lightning cable, a damaged or faulty cable could cause the microphone to malfunction. This is because the cable provides power and data to the earbuds.

AirPods Microphone Not Working on Calls: Fixing The Problem

Now that we know what causes the microphone on AirPods to stop working during calls, let’s explore some fixes to help you resolve the problem.

1. Clean the microphone

If dirt or debris is the cause of the problem, cleaning the microphone on your AirPods can often fix the issue. To do this, remove the earbuds from your ears and examine the microphone ports. If you see any visible dirt or debris, gently wipe the ports with a soft, dry cloth. Avoid using water or any cleaning agents, as they may damage the earbuds.

If your AirPods are still not functioning properly after cleaning, it may be necessary to take them to an authorized Apple service center to check them out.

2. Update your software

If a software glitch is the culprit, updating your AirPods and device to the latest software version can often fix the problem. 

To update your AirPods, connect them to your device and ensure they are charged. Then, open the Settings app on your device, select Bluetooth, and locate your AirPods in the list of devices. Tap the “i” icon next to your AirPods’ name and select “Firmware Version” to check if an update is available. If so, follow the prompts to install the update.

It’s also a good idea to ensure that your device is running the latest software version. To do this, go to Settings > General > Software Update and install any available updates.

3. Check that the Device is Properly Paired 

To resolve this issue, first, ensure that your AirPods are properly paired with your device. If you’re unsure how to do this, check the documentation that came with your AirPods or visit the Apple website for step-by-step instructions.

If your AirPods are already paired with your device, try disconnecting them and then reconnecting them. This can help refresh the Bluetooth connection and may resolve any connectivity issues that may be causing the microphone to malfunction.

4. Reset your AirPods

Resetting your AirPods can help resolve Bluetooth connectivity issues and other software glitches. To do this, follow these steps:

• Place your AirPods in their case and keep the lid open.
• Press and hold the button on the back of the case for at least 15 seconds, until the status light on the front of the case flashes amber.
• Release the button and reconnect your AirPods to your device.

5. Check for physical damage

If none of the above fixes work, it’s possible that your AirPods have suffered physical damage. Check for any signs of damage, such as cracks, dents or water damage. 

If you find any damage, it’s best to take your AirPods to an authorized service center for repair or replacement.

If your AirPods are still under warranty, Apple may be able to replace them free of charge. However, if your AirPods are no longer under warranty, repair costs may apply. In some cases, it may be more cost-effective to purchase a new pair of AirPods instead of repairing them.

6. Check the battery level

To check the battery level of your AirPods, place them in their charging case and open the lid. The battery status of your AirPods and the charging case will be displayed on your device’s screen. If the battery level is low, charge your AirPods fully before using them.

7. Use a different app

To fix third-party app issues, try using a different app to make calls and see if the microphone works correctly. You can also check the app’s documentation or support website to see if there are any known issues with AirPods.

8.Use a compatible device or software

If you’re using an older device or software, it’s possible that the microphone on your AirPods may not work correctly. In such cases, upgrading your device or software to the latest version could help resolve the issue.

9. Check the cable

To check if the cable is the problem, try using a different cable or adapter to connect your AirPods to your device. If the microphone works correctly with a different cable, it’s likely that the original cable was damaged or faulty. In such cases, replace the cable with a new one to ensure the proper functioning of the microphone.