Bose Headphones Not Connecting: Causes & Fixes

If you’re a music lover, there’s no better feeling than putting on your favorite tracks and immersing yourself in the sound. That’s why Bose headphones are so popular – they provide high-quality audio and noise cancellation to enhance your listening experience.

But what happens when your Bose headphones won’t connect? This can be really tough, especially if you’re in the middle of a commute or workout. 

In this article, we’ll explore the causes of Bose headphones not connecting and give you some fixes to get them back up and running.

bose headphones not connecting

Bose Headphones Not Connecting: Likely Causes

Before we go into the fixes, it’s essential to understand what’s causing your Bose headphones to not connect. Here are some common causes:

  • Bluetooth Connectivity Issues: Obviously, the most common reason why your Bose headphones may not connect is due to Bluetooth connectivity issues. This could be caused by a variety of factors, such as low battery levels, outdated software, or interference from other Bluetooth devices.
  • Device Compatibility: If your Bose headphones aren’t connecting to your device, it may be due to compatibility issues. For example, if you’re trying to connect them to an old phone or computer that doesn’t support Bluetooth 5.0, you may run into problems.
  • Firmware Issues: Bose headphones have firmware that needs to be updated regularly. If you haven’t updated your firmware in a while, this could be the reason why your headphones won’t connect.
  • Hardware Issues: If none of the above issues apply, your headphones may have a hardware problem. This could be due to physical damage, such as a broken cable or a damaged speaker.

Now that we’ve identified some of the common causes of Bose headphones not connecting, let’s explore some fixes.

Bose Headphones Not Connecting: DIY Fixes

  • Restart Your Headphones: This may seem like an obvious solution, but sometimes it’s the simplest things that work. To restart your Bose headphones, turn them off and then back on again. This can help to reset the Bluetooth connection and may solve the problem.
  • Check Battery Levels: Low battery levels can cause connectivity issues, so make sure your headphones are fully charged before attempting to connect them to your device. You can also try resetting your headphones to their factory settings by holding down the power button for 10 seconds.
  • Update Your Firmware: As mentioned earlier, firmware updates are essential for keeping your Bose headphones working correctly. To update your firmware, download the Bose Connect app and follow the instructions.
  • Reset Your Bluetooth Connection: If you’re having Bluetooth connectivity issues, you can try resetting your Bluetooth connection. To do this, turn off Bluetooth on your device, turn off your headphones, and then turn both devices back on. This can help to refresh the Bluetooth connection and may solve the problem.
  • Check Device Compatibility: If your headphones aren’t connecting to your device, it may be due to compatibility issues. Make sure your device is compatible with your headphones, and check if there are any software updates available.
  • Clear Bluetooth Pairing List: If you’ve connected your headphones to multiple devices, it’s possible that they’re having trouble connecting due to a crowded Bluetooth pairing list. To fix this, clear the Bluetooth pairing list on your headphones and then re-pair them with your device.
  • Contact Bose Customer Support: If you’ve tried all the above fixes and your headphones still won’t connect, the best thing to do is to contact Bose customer support.

How To Maintain The Bose Headphones

To ensure that your Bose headphones continue to provide you with the best listening experience, you need to maintain them properly. Let’s take a look at the best tips on how to maintain Bose headphones to ensure that they remain in top condition for years to come.

Clean Your Headphones Regularly

The first thing to consider when it comes to maintaining your Bose headphones is to keep them clean. As you use them, dirt, sweat, and earwax can accumulate on the headphones, which can affect their sound quality and overall performance. To clean your headphones, use a soft, dry cloth to wipe them down. If there is any stubborn dirt, you can use a damp cloth or a mild cleaning solution. However, be sure not to get any liquid inside the headphones.

Store Your Headphones Properly

Storing your headphones properly is essential to ensure they remain in good condition. When not in use, always store your headphones in their case to protect them from dust, scratches, and other damage. If you don’t have a case, you can store them in a clean, dry place.

Avoid Excessive Heat and Moisture

Excessive heat and moisture can damage your Bose headphones. Avoid leaving them in direct sunlight or in a hot car for long periods. Also, avoid using them in humid environments, such as the bathroom, as moisture can damage the internal components of the headphones.

Replace Worn Out Parts

Just like any device, continuous use will cause the ear cushions, headband, and cable of your headphones to wear out. To maintain the performance and comfort of your headphones, it’s essential to replace these parts when necessary. You can purchase replacement parts directly from Bose or an authorized dealer.

Update Your Firmware Regularly

Bose headphones have firmware that needs to be updated regularly to ensure optimal performance. To update your firmware, download the Bose Connect app and follow the instructions. This will ensure that your headphones are running the latest firmware and improve their overall performance.

Charge Your Headphones Properly

To ensure that your headphones are always ready for use, it’s important to charge them properly. Always use the charging cable that came with your headphones, and avoid using third-party cables. Also, make sure to charge your headphones in a cool, dry place away from direct sunlight.

Handle With Care

Finally, the most important aspect of maintaining your Bose headphones is to handle them with care. Avoid dropping or throwing them, as this can cause significant damage to the internal components. When you’re not using them, always store them in their case, and avoid twisting or pulling the cable.


  • Lawrence Munson

    I'm Lawrence Munson, a tech blogger and audio enthusiast. is where I share my thoughts and findings on the latest audio gear such as earphones, soundbars, subwoofers, equalizers, etc. I love to test new products to help my readers understand and enjoy their devices better, and I'm always eager to share my knowledge about audio technology and how it works.