Bengoo is a headset manufacturing company particularly known for catering to the sound and microphone needs of the gaming community.
Known for different high-quality gaming headsets like the Bengoo M9, Bengoo H3, Bengoo G9000, and their current flagship, the Bengoo G9800, it’s hard to find a headset in their product line that doesn’t suit the demands of a gamer, whether pro or amateur.
Despite all the praise on their products in recent years, a lot of users still get to have the same issue where the mic keeps failing or doesn’t work right from purchase.
If you fall into this category of displeased users, don’t worry, we’ll be proffering a solution in this article. Before we get to discussing the solutions, let’s first of all, check out the reasons that often lead to this problem.
Bengoo Headset Mic Not Working: Possible Causes
Bengoo is quite known for making durable products, so the chances that their headset got bad from a fault during manufacturing are quite slim. However, these are some causes of the issue you’re facing while trying to use the mic.
If you’re trying to use the mic of your Bengoo headset on a Windows PC and it’s not working, then chances are that your installed audio drivers aren’t working properly, are outdated, or aren’t installed at all. In any of these cases, you’ll need to perform a driver fix to get things back in order.
Microphone Function Being Used by Another App
The mic of your headset will fail to work while on a specific interface/game if another program is still using it. You want to go to your microphone settings and make sure that the mic is only set to be used by the most current app. Also, you want to make sure that the mic function is turned on for the specific software/game you plan to use it with.
Bengoo Headset Mic Not Set to Default
In most cases, your default mic device is the desktop sound. If this is the case for your PC, you want to make sure it’s changed to a microphone, or if you see Bengoo headset as among the options, you want to pick that.
Bengoo Headset Not Selected as Mic Source within Software
This is often the case when you’re using streaming apps or any program that allows you to specify the exact sound source – different from setting the PC mic settings. You’re going to need to make a few adjustments to the software’s settings panel so that your Bengoo mic is captured as the mic source/device.
Damaged Headset/Mic Hardware
Although this should often be the least of your problems especially if you’ve just purchased your headset and it has no history of mishandling, it’s something you can’t rule out.
To confirm if this is the case, you’ll want to test the headset on another device to confirm its functionality – use a device that’s been known to give you feedback from dedicated mics and e=sets in general.
Bengoo Headset Mic Not Working: How to Fix
As several reasons might stop your Bengoo headset mic from working, so there are multiple possible solutions. You want to make sure you explore all solutions before concluding making any conclusion about a faulty headset mic, or a consider returning the device.
Make sure “Allow access to microphone on this device” is Turned on
This is the first solution you’ll want to explore especially if your PC is new or you’ve not used any microphone device on it before. For your Windows 10 PC, you want to navigate through Start >> Settings >> Privacy >> Microphone, and click on “Allow access to microphone on this device”.
Make sure that it’s turned on, and check if “Allow apps to access your microphone” is turned on as well. Next, you want to also scroll down to ensure that the particular software you want to use to use the microphone doesn’t have its access togged off.
Set Bengoo Headset as the Default Device
Sometimes, allowing microphone access on your PC isn’t enough, you’ll want to force the PC to recognize the headset as your primary microphone device. To do this, simply click on the start button and search for “Control Panel.”
On the control panel, make sure the “View by:” option is adjusted to “Large icons”, then look for “Sound”, navigate through to “Recording” and set the headset microphone as the default headset.
If you can’t find the headset microphone on the first navigation to sound, make sure you tick “Show Disabled Devices” by right-clicking any space within the Recording settings panel. Also, you want to make sure you check the properties of the headset and the Line In volume is at maximum.
Install/Update Audio Drivers
If you had your PC set by an amateur, or you haven’t been using it to play sounds since you got them, then this is possibly the solution you want to explore – chances are it’s not running on the right audio drivers or doesn’t have any audio driver installed at all.
To confirm if this is the case, search for Control Panel through the start button, navigate through to Hardware and Sound, and click on “Device Manager” within Devices and Printers. If there’s nothing like “Audio inputs and outputs then there’s no driver installed at all.
If there is, you want to double-click on it to open the other options (Microphone and Speakers), then double-click again on each to check they’re working properly from the property’s menu.
Now, there are different ways to set up drivers for Windows PCs, but for this article, we will only consider the easiest method. First, Download, install, and run Driver Easy.
Then click on the “Update” button on the left side of the interface so you’ll be shown all drivers in your PC that are outdated. If audio drivers are among the set, click to update them and run the wizard to complete.
Close Other App Using the Microphone
There are times when you minimize a particular software that’s currently using the microphone, and this software while running in the background can prevent another app from using the same microphone. To check this, simply check out the taskbar and see if you have any communication apps running.
If there are, you want to shut them down so that microphone access is given to the current app you want to use it with. In cases where you can confirm that there aren’t any programs using the mic, you can proceed to the last resort below.
Check if your Bengoo Headset Mic Works with Other Devices
To verify that this isn’t a hardware issue, you want to check if your headset is working on other PCs. If it works, then you probably want to go over the procedures listed above again, however, if it doesn’t, then the problem is likely a hardware issue, and the mic or entire headset will need a replacement.