Beats headphones are considered the top choice in the industry. But that doesn’t always mean they are without issues. One common problem many users have to deal with is one side of the Beats Headphones not working properly.
This issue can be caused by several factors, including a faulty cable, a loose connection, or a damaged speaker. In this article, we will take you through the steps to fix whichever side of your Beats headphones that is not working.
One Side of Beats Headphones Not Working: How to Fix
Step 1: Check the Cable
The first step is to check the cable for any visible signs of damage.
- Disconnect your Beats headphones from your device.
- Inspect the entire length of the cable for any visible damage, such as kinks, twists, or tears.
- If you notice any damage, unplug the cable from the headphones and from the device.
- Purchase a replacement cable from an authorized Beats dealer or online retailer.
- Connect the new cable to the headphones and to the device, and test if the issue is resolved.
Step 2: Check the Audio Jack
The second step is to check the audio jack for any signs of damage.
- Gently insert the audio jack into your device and listen for any crackling or distortion.
- If you hear distortion, unplug the headphones from the device and try plugging them into another device to see if the same issue occurs.
- If the problem persists, inspect the audio jack for any visible damage, such as bends, cracks, or corrosion.
- If the audio jack is damaged, you would have to get a replacement jack.
- Disconnect the old audio jack from the headphones and attach the new one.
- Plug the headphones into your device.
- You can run a test to see if the faulty side is now working.
Step 3: Clean the Headphone Jack
If you notice any dirt or debris in the headphone jack, it can cause connectivity issues
- Take a small brush or a cotton swab and gently clean the headphone jack.
- Be careful not to damage the jack or push any debris further into it.
- Test the headphones to see if the issue has been fixed.
Step 4: Check the Speaker
If the above steps fail to resolve the issue, the problem might be with the speaker.
- Disconnect the headphones from your device.
- Gently tap the side of the headphones with the non-working speaker.
- If you hear a slight sound, the speaker is not damaged, and the issue might be with the cable or audio jack.
- If you hear no sound or a muffled sound, the speaker might be damaged.
- In this case, purchase a replacement speaker from an authorized Beats dealer or online retailer.
- Open up the headphone cup that contains the non-working speaker.
- Disconnect the old speaker and connect the new one.
- Reassemble the headphone cup, plug the headphones into your device, and test it to see if it works.
Step 5: Contact Customer Support
If you’re still having issues, it might be time to contact customer support.
- Explain the issue and the steps you have taken to try and resolve it.
- If your headphones are under warranty, they might be able to offer a repair or replacement.
- Follow their instructions for sending in your headphones for repair or replacement.
- Once Beats receives your headphones, they will assess the issue and either repair or replace them, depending on the warranty and the extent of the damage.
- If your headphones are repaired, they will be shipped back to you (however, you should take note of the warranty and other terms to know if this is possible).
- If your headphones are replaced, you will receive a new pair.
Additional Fixes You Can Try:
You can try out these additional fixes if you’re yet to resolve the issue of one side of your Beats headphones not working correctly. You might also want to consider reaching out to Beats customer support.
Step 6: Check the Volume Balance
To do this;
- Go to the audio settings on your device and check the volume balance.
- If the balance is off-center, adjust it to the center or towards the side that is not working.
- Test if the issue is resolved.
Step 7: Reset Your Device
If the issue persists, try resetting your device.
- For an iPhone or iPad, press and hold the Sleep/Wake button and the Home button simultaneously until the Apple logo appears.
- For an Android device, go to Settings > System > Reset options > Erase all data (factory reset).
- After resetting your device, reconnect your headphones and test it out..
Step 8: Update Your Device and Headphone Firmware
- Check for any software or firmware updates for your device and your Beats headphones.
- For an iPhone or iPad, go to Settings > General > Software Update.
- For an Android device, go to Settings > System > System update.
- For Beats headphones, go to the Beats website and download any available firmware updates.
- After updating the software and firmware, try out the headphones and to see if it works.
Step 9: Clean the Earpads
- Remove the earpads from your headphones. Get a cleaner (or go for a soft, damp cloth) to wipe down the earpads.
- Allow the earpads to air dry completely before reattaching them to the headphones.
- Try out your headphones to see if it works as it should.
Step 10: Replace the Battery
- If your Beats headphones have a rechargeable battery, check the battery level and charge it fully.
- If the battery is fully charged but the issue persists, the battery may be faulty, so you would have to get a replacement.
- Contact Beats customer support for information on how to replace the battery or get a replacement pair of headphones.