Plantronics headsets are one of those options that you can never go wrong with, as they offer high-quality performance and durability, but sometimes they may encounter an issue where they stop charging.
This can be a tough one to handle, especially if you need the headset for work or personal use. Fortunately, there are a few simple steps you can take to troubleshoot the issue and get your headset back up and running. In this guide, we will go over how to fix a Plantronics headset that is not charging.
Plantronics Headset Not Charging: How to Fix
The fixes below should help you get your headset charging again.
Step 1: Check the Charging Cable
The first thing to do in fixing a Plantronics headset that is not charging would be the absolute obvious. You would have to check the charging cable. Make sure that the cable is securely plugged into the headset and the power source. If the cable is loose or not plugged in properly, you will have issues like the headset not charging.
If the cable appears to be working properly, then you might want to consider using a different charging cable to see if the issue is with the cable itself. If the headset charges with a different cable, then the original cable may be faulty and need to be replaced.
Step 2: Clean the Charging Ports
Sometimes, the charging ports on the headset can become dirty or clogged with dirt. This is common as you use the headset, however, when this happens, it will prevent the headset from charging properly.
You will have to clean the ports if you notice any dirt there. To do this, you will need a soft-bristled brush but you can also go for a dry toothbrush. Using the tool, gently remove any dirt you can find. Take care not to damage the ports or push any debris further inside.
If the charging ports are still dirty after your effort, then you would want to use a cotton swab dipped in rubbing alcohol to clean the ports. If you go with this method, ensure to allow the ports to dry completely before attempting to charge the headset again.
Step 3: Reset the Headset
If the headset still does not charge after checking the charging cable and cleaning the charging ports, you should try to reset it. To reset the Plantronics headset:
- Turn off the headset by holding down the power button for 10 seconds.
- Disconnect the charging cable from the headset.
- Hold down the power button for 10 seconds again to reset the headset.
- Reconnect the charging cable to the headset and wait for it to start charging.
Step 4: Update the Firmware
If resetting the headset still does not get it to charge, you might have to consider updating the firmware.
Updating the firmware requires downloading the update from the manufacturer. To do this, connect the headset to your computer using a USB cable and download the latest firmware update from the Plantronics website. Follow the instructions provided with the update to install it on your headset.
Step 5: Check the Power Source
If you’re still having issues after applying the above fixes, chances are the issue is with the power source rather than the headset itself. There are different things to try here.
You can try plugging the charging cable into a different power source, such as a different USB port on your computer or a different wall adapter to see if it works. If the power source doesn’t seem to be working and you have confirmed that it is providing enough power to charge the headset then you can move to other fixes.
Step 6: Check the Battery
Still having issues? Maybe you’re dealing with a faulty battery. In some cases, the battery could be damaged or worn out. If you’ve been using the headset for a long while, this shouldn’t come as a surprise. It would indicate that the battery needs to be changed.
To check the battery, you should;
- Turn off the headset and disconnect it from the charging cable.
- Press and hold the power button for 10 seconds to see if any lights come on. If the lights come on, the battery may be charged and the issue may be with the power source or charging cable.
- If no lights come on, try plugging the headset into a different power source and charging it for at least an hour.
- After an hour, disconnect the headset from the power source and try turning it on again. If it turns on, the battery was likely just drained and needed to be charged. If it still doesn’t turn on, the battery may be damaged and need to be replaced.
Step 7: Replace the Battery
When you’re able to confirm that the battery is faulty and needs replacing, you can follow the steps below to replace it:
- Purchase a replacement battery from Plantronics or any trusted vendor you can find.
- Turn off the headset and disconnect it from the charging cable.
- Locate the battery compartment on the headset and remove the battery.
- Insert the new battery into the compartment and make sure it is securely in place.
- Reconnect the headset to the charging cable and allow it to charge for at least an hour.
- Disconnect the headset from the charging cable and turn it on to test if the new battery is working properly.
Step 8: Check for Physical Damage
If your headset is still not charging after trying all of the above steps, it’s possible that there is physical damage to the headset. Check for any visible damage, such as cracks or broken parts. If you find any damage, consider repairing or replacing the headset.
Step 9: Contact Plantronics Support
If none of the above steps work, consider reaching out to Plantronics support. They may be able to provide additional troubleshooting steps or offer a repair or replacement if the headset is still under warranty.
