Razer Headphones Not Working: Causes & Fixes

Razer headphones are the go-to choice if you’re looking for a device with high-quality sound and a comfortable design. However, they’re not without faults. If you find that your Razer headphones are not working, don’t worry, there are several possible causes and solutions.

In this article, we will explore some of the common reasons why Razer headphones stop working and provide detailed fixes for each issue.

Razer Headphones Not Working: Common Causes

razer headphones not working

1. Loose Connections

The first cause of Razer headphones not working is loose connections. This can happen when the cable connecting the headphones to the audio device is not plugged in properly, or the cable is damaged. A loose connection can also occur if the audio device’s audio jack is damaged or dirty.

2. Driver Issues

Another cause of Razer headphones not working is outdated or missing audio drivers. Audio drivers are software programs that control the audio hardware on your computer. If they are outdated or missing, your Razer headphones may not work correctly.

3. Audio Output Settings

Sometimes, the audio output settings on your computer may not be set correctly, causing your Razer headphones to stop working. For example, if the audio output is set to the wrong device, the headphones may not work.

4. Hardware Issues

If none of the above solutions work, there may be a hardware issue with your Razer headphones. The issue may be caused by damaged speakers, broken cables, or a faulty audio jack.

5. Battery Issues

If your Razer headphones are wireless and have a built-in battery, it’s possible that the battery has run out of charge or is malfunctioning. This can cause the headphones to not turn on or to have problems with sound quality.

6. Software Issues

In some cases, software issues on your computer or audio device can cause Razer headphones to stop working. For example, if there is a conflict between the audio software and your headphones, they may not work correctly.

7. Environmental Factors

Sometimes, environmental factors can affect your Razer headphones’ performance. For example, if the headphones are exposed to extreme temperatures or moisture, they may stop working correctly.

Razer Headphones Not Working: DIY Fixes

1. Check the Connections

  • Ensure that the audio jack is clean and free of debris.
  • Check that the cable is plugged in all the way, and the connection is secure.
  • Try plugging the headphones into a different audio jack on the same device or a different device to see if the issue persists.

2. Update the Drivers

  • Update the audio drivers on your computer to the latest version.
  • If you don’t know how to update drivers, you can use a driver update tool to do it automatically.

3. Optimize the Audio Settings

  • Open the sound settings on your computer and make sure that the audio output is set to your Razer headphones.
  • If your headphones are not showing up in the audio output options, try restarting your computer.

4. Check for Damage 

  • Check the headphones for visible signs of damage, such as frayed cables or broken parts.
  • If the issue is not visible, try the headphones with a different audio device to see if the issue persists.
  • If the issue persists, contact Razer customer support for further assistance or repair options.

5. Charge the Headphones

  • Charge the headphones fully and then try using them again.
  • If the headphones still don’t work, try resetting them by holding down the power button for several seconds.
  • Contact Razer customer support for further assistance if this doesn’t work.

6. Clear Any Software Glitches

  • Try restarting your computer or audio device to see if that resolves the issue.
  • Disable any audio software or equalizer settings that may be causing conflicts.
  • You can try updating or reinstalling the audio software if the issue remains.

7. Use the Headphones Properly

  • Keep your Razer headphones in a cool, dry place when not in use.
  • Avoid exposing them to extreme temperatures or moisture, such as leaving them in a hot car or using them in the rain.
  • If the headphones have been exposed to moisture, let them dry completely before using them again.

How to Maintain Your Razer Headphones

To ensure that your Razer headphones continue to function optimally, it is important to maintain them properly. Here is an in-depth guide on how to maintain your Razer headphones.

Clean the Headphones Regularly

Over time, earwax and dust can build up on the ear cups and ear pads, which can negatively impact sound quality and comfort. To clean your Razer headphones, use a soft, damp cloth to wipe down the ear cups and ear pads. Avoid using any harsh chemicals or abrasive materials that could damage the headphones.

Store the Headphones Properly

When you’re not using your Razer headphones, it’s important to store them properly. You should avoid leaving them in direct sunlight, as this can damage the plastic and cause discoloration.

Additionally, it’s a good idea to store your headphones in a case or pouch to protect them from scratches and other damage. Razer often includes a carrying case with their headphones, but if you don’t have one, you can purchase a third-party case or pouch.

Avoid Excessive Moisture

Moisture is another factor that can damage your Razer headphones. Sweat, rain, and other forms of moisture can seep into the headphones and cause electrical damage or rust. To avoid this, it’s important to keep your headphones dry.

If you’re wearing your headphones while exercising or in a humid environment, wipe them down with a dry cloth afterward. You should also avoid exposing your headphones to any liquids or extreme humidity.

Check the Cables and Connectors

The cables and connectors on your headphones are also prone to wear and tear over time. To ensure that they continue to function properly, check the cables and connectors regularly for any signs of damage.

If you notice any fraying, kinks, or other damage, replace the cable immediately. Additionally, you should avoid yanking on the cables or connectors, as this can cause them to become loose or disconnect.

Update Firmware and Software

Finally, it’s important to keep your headphones up-to-date with the latest firmware and software updates. These updates can help to improve the performance and functionality of your headphones, and may also address any known issues or bugs. To update your Razer headphones, simply connect them to your computer and follow the instructions provided by Razer Synapse or Razer Surround.


  • Lawrence Munson

    I'm Lawrence Munson, a tech blogger and audio enthusiast. AudioJust.com is where I share my thoughts and findings on the latest audio gear such as earphones, soundbars, subwoofers, equalizers, etc. I love to test new products to help my readers understand and enjoy their devices better, and I'm always eager to share my knowledge about audio technology and how it works.